Strategi Branding dan Pemasaran untuk Menarik Jamaah Milenial
DOI:
https://doi.org/10.30651/jms.v10i4.27811Abstract
Penelitian ini bertujuan untuk menganalisis strategi branding dan efektivitas pemasaran yang diterapkan oleh PT Alhijaz Indowisata Cabang Kota Bengkulu dalam menarik minat jamaah milenial. Metode yang digunakan adalah kualitatif dengan analisis deskriptif dengan teknik purposive. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa strategi branding yang digunakan mencakup penggunaan identitas visual seperti logo, warna, dan nama perusahaan yang mudah dikenali, serta pemanfaatan media sosial secara aktif sebagai sarana promosi dan edukasi. Strategi pemasaran mencakup penyediaan berbagai pilihan paket umrah, penetapan harga yang kompetitif, promosi digital, dan pelayanan yang berorientasi pada kenyamanan jamaah. Strategi tersebut terbukti efektif dalam menjangkau jamaah milenial yang cenderung lebih responsif terhadap media digital. Simpulan dari penelitian ini menunjukkan bahwa kombinasi strategi branding yang kuat dan pemasaran digital yang terarah mampu membangun citra positif perusahaan serta meningkatkan minat jamaah, khususnya dari kalangan generasi milenial.
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