Analisis Kepuasan Nasabah terhadap Layanan Pembukaan Rekening Melalui Mobile Banking Bank Syariah Indonesi

Authors

  • Sherli Monika Universitas Islam Negeri Sumatera Utara
  • Saparuddin Universitas Islam Negeri Sumatera Utara

DOI:

https://doi.org/10.30651/jms.v9i4.23935

Abstract

Abstract

This study aims to analyze customer satisfaction with account opening through mobile banking at Bank Syariah Indonesia. The method used is a survey with a questionnaire distributed to customers who have used the service. Data collected using statistical methods to convey various aspects of satisfaction, including ease of use, speed of process, and quality of customer service shows that most customers are satisfied with the account opening service through mobile banking, with positive assessments on ease of access and time efficiency of clarity of information and technical support. The conclusion of this study provides improved features and communication for more.

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Published

2024-09-04

How to Cite

Sherli Monika, & Saparuddin. (2024). Analisis Kepuasan Nasabah terhadap Layanan Pembukaan Rekening Melalui Mobile Banking Bank Syariah Indonesi. Jurnal Masharif Al-Syariah: Jurnal Ekonomi Dan Perbankan Syariah, 9(4). https://doi.org/10.30651/jms.v9i4.23935

Issue

Vol. 9 No. 4 (2024)

Section

Artikel

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