Pengaruh Pengaruh Kualitas Pelayanan, Produk Perbankan Syariah dan Kepercayaan Terhadap Kepuasan Nasabah (Studi Kasus Pada PT. BPRS Dinar Ashri KC Terara)
Kualitas pelayanan, Produk perbankan syariah, Kepercayaan dan Kepuasan nasabah
DOI:
https://doi.org/10.30651/jms.v8i4.20774Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan, produk perbankan syariah dan kepercayaan terhadap kepuasan nasabah pada PT. Dinar Ashri Kantor Cabang Terara. Penelitian ini menggunakan metode kuantitatif. Teknik pengambilan sampel yaitu NonProbability Sampling dengan teknik Accidental Sampling. Jumlah resonden pada penelitian ini adalah 100 responden. Pengumpulan data menggunakan kuesioner dan kemudian di olah menggunakan SPPS V24. Hasil penelitian ini menunjukkan secara parsial variabel kualitas pelayanan, produk perbankan syariah dan kepercayaan berpengaruh positif dan signifikan terhadap kepuasan nasabah pata PT. Dinar Ashri Kantor Cabang Terara. Hasil uji simultan menunjukkan bahwa semua variabel X berpengaruh secara simultan terhadap kepuasan nasabah pada PT. Dinar Ashri KC Terara. Dan hasil uji koefisien determinasi (R2) menunjukkan bahwa variabel kepuasan nasabah, produk perbankan syariah dan kepercayaan terhadap kepuasan nasabah sebesar 41,2% dan sisanya 58,8% dipengaruhi faktor lain diluar model.
Downloads
Published
How to Cite
Issue
Section
License
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah and Faculty Of Islamic Religiuos Universitas Muhammadiyah Surabaya as publisher of the journal.
Copyright encompasses exclusive rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms and any other similar reproductions, as well as translations. The reproduction of any part of this journal, its storage in databases and its transmission by any form or media, such as electronic, electrostatic and mechanical copies, photocopies, recordings, magnetic media, etc., will be allowed only with a written permission from Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah and Faculty Of Islamic Religiuos Universitas Muhammadiyah Surabaya.
Faculty Of Islamic Religiuos Universitas Muhammadiyah Surabaya, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the Tadarus are sole and exclusive responsibility of their respective authors and advertisers.
Rights of Authors
The Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah And Faculty Of Islamic Religiuos Universitas Muhammadiyah Surabaya recognize the retention of the following:
- Patent and trademark rights and rights to any process or procedure described in the article.
- The right to photocopy or make single electronic copies of the article for their own personal use, including for their own classroom use, or for the personal use of colleagues, provided the copies are not offered for sale and are not distributed in a systematic way outside of their employing institution (e.g. via an e-mail list or public file server). Posting of an article on a secure network (not accessible to the public) within the author institution is permitted.
- The right, subsequent to publication, to use the article or any part thereof free of charge in a printed compilation of works of their own, such as collected writings or lecture notes.
