RELATIONSHIP BETWEEN IMPLEMENTATION OF NURSING ROUNDS AND PATIENT SATISFACTION IN INPATIENT ROOMS

Cencen Hendra Setiawan; Ati Surya Mediawati; Kurniawan Yudianto

doi:10.30651/jkm.v10i3.26664

Authors

Cencen Hendra Setiawan STIKES KARSA HUSADA GARUT
Ati Surya Mediawati Fakultas Keperawatan Universitas Padjadjaran, Indonesia
Kurniawan Yudianto Fakultas Keperawatan Universitas Padjadjaran, Indonesia

DOI:

https://doi.org/10.30651/jkm.v10i3.26664

Keywords:

NURSES, NURSING ROUNDS, PATIENT SATISFACTION

Abstract

Objective : The purpose of the study was to determine the relationship between the implementation of nursing rounds and patient satisfaction in the Darussalam 5 room of Al Islam Hospital Bandung. Methods : This type of research is correlational with a cross sectional approach. The number of samples in this study were 30 respondents. Sampling technique with quota sampling method. The patient satisfaction instrument uses the patient satisfaction with nursing care quality questionnaire (PSNCQQ) while the nursing rounds instrument uses standardized instruments at Al Islam Hospital Bandung . The analysis used was univariate and bivariate analysis using the fisher exact test. Results : Showed that there was a relationship between the implementation of nursing rounds and patient satisfaction (p=0.002), this indicates that there is a relationship between the implementation of nursing rounds and patient satisfaction in the Darussalam 5 room of Al Islam Hospital Bandung

Conclusion : The implementation of nursing rounds by nurses is related to patient satisfaction.

References

Adhikari, M., Paudel, N. R., Mishra, S. R., Shrestha, A., & Upadhyaya, D. P. (2021). Patient satisfaction and its socio-demographic correlates in a tertiary public hospital in Nepal: a cross-sectional study. BMC Health Services Research, 21(1), 135. https://doi.org/10.1186/s12913-021-06155-3

Ahmad, E., & Itrat, M. (2020). Patient Satisfaction With Medical Services Provided at Unani Medicine Hospital, Bengaluru: A Cross-Sectional Study. Journal of Patient Experience, 7(6), 1432–1437. https://doi.org/10.1177/2374373520969001

Allatzas, R. C. (2018). The Effects of Hourly Rounding on Patient Safety and Satisfaction. Effects Of Hourly Rounding On Patient Safety & Satisfaction, 1. http://ezproxy.lib.ucalgary.ca/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=rzh&AN=131798999&site=ehost-live

Angeline Pieter, D. dan T. P. E. S. (2021). Jurnal Keperawatan Muhammadiyah Bengkulu. Sereal Untuk, 8(1), 51.

Astuti, N. yuli T., Sint, K., Vt, R., Keperawatan, D. P., Tinggi, S., Kesehatan, I., & Carolus, S. (2021). DOI: http://dx.doi.org/10.33846/sf12209 Pengaruh Ronde Perawat dengan Nepil terhadap Kepuasan Pasien Rawat Inap Bedah di Rumah Sakit A Tangerang Nunik Yuli Astuti. 12(April), 151–155.

Azhari, I., & Sukartini, T. (2021). The Effect of Nursing Round on Patient Satisfaction in Nursing Services. Fundamental and Management Nursing Journal, 4(1), 12. https://doi.org/10.20473/fmnj.v4i1.27007

Dalam, K., Kebutuhan, P., Perawatan, U., & Literature, I. (2020). Peningkatan Kepuasan Pasien dan Keluarga Terhadap Pelayanan Keperawatan. 11(2), 10–15.

Daniels, J. F. (2016). Purposeful and timely nursing rounds: a best practice implementation project. JBI Database of Systematic Reviews and Implementation Reports, 14(1), 248–267. https://doi.org/10.11124/jbisrir-2016-2537

Dewi, N. A. (2019). Optimizing the Implementation of Nursing Round and Nursing Handover in Fatmawati Hospital Jakarta. International Journal of Nursing and Health Services (IJNHS), 2(1), 48–54. https://doi.org/10.35654/ijnhs.v2i1.65

Ernawati, E., & Lusiani, M. (2019). Studi Fenomenologi: Pelaksanaan Patient Center Care Perspektif Pasien dan Perawat di RS dr. Dradjat Prawiranegara Serang. Faletehan Health Journal, 6(3), 83–90. https://doi.org/10.33746/fhj.v6i3.17

Fabiana Meijon Fadul. (2019). 済無No Title No Title No Title.

Farghaly, M., Kamal, A., El-Setouhy, M., Hirshon, J. M., & El-Shinawi, M. (2021). Patient Satisfaction with a Tertiary Hospital in Egypt using a HCAHPS-Derived Survey. Journal of Multidisciplinary Healthcare, 14, 3053–3060. https://doi.org/10.2147/JMDH.S317322

Fauzan, A., & Widodo, H. (2019). Hubungan Pelaksanaan Patient Centered Care Dengan Pengalaman Klien Rawat Inap Rumah Sakit Sari Mulia Banjarmasin. Dinamika Kesehatan Jurnal Kebidanan Dan Keperawatan, 10(2), 505–518. https://doi.org/10.33859/dksm.v10i2.523

Fitriani, R., Bachtiar, H., & Maisa, E. A. (2021). Hubungan Pengetahuan Dengan Pelaksanaan Discharge Planning Di Ruang Rawat Inap RSUD Kota Dumai Riau. Jurnal Ilmiah Universitas Batanghari Jambi, 21(2), 786. https://doi.org/10.33087/jiubj.v21i2.1542

Gavurova, B., Dvorsky, J., & Popesko, B. (2021). Patient Satisfaction Determinants of Inpatient Healthcare. International Journal of Environmental Research and Public Health, 18(21). https://doi.org/10.3390/ijerph182111337

Halawa, A., Setiawan, S., & Syam, B. (2021). Model Development of Implementing Nurse’s Role in Improving Patient Safety in Rumah Sakit Umum Deli Medan. Jurnal Keperawatan Soedirman, 16(2), 60–65. https://doi.org/10.20884/1.jks.2021.16.2.1616

Juanamasta, I. G., Aungsuroch, Y., & Gunawan, J. (2021). A concept analysis of quality nursing care. Journal of Korean Academy of Nursing, 51(4), 430–441. https://doi.org/10.4040/jkan.21075

Kozier, B. (2010). Buku Ajar Fundamental Keperawatan (7th ed.). EGC.

Lestari, W., Rizany, I., & Setiawan, H. (2021). Faktor- Faktor Yang Mempengaruhi Tingkat Kepuasan Pasien Rawat Inap Di Rumah Sakit. BIMIKI (Berkala Ilmiah Mahasiswa Ilmu Keperawatan Indonesia), 9(1), 46–53. https://doi.org/10.53345/bimiki.v9i1.174

Liang, H., Xue, Y., & Zhang, Z.-R. (2021). Patient satisfaction in China: a national survey of inpatients and outpatients. BMJ Open, 11(9), e049570. https://doi.org/10.1136/bmjopen-2021-049570

Lotfi, M., Zamanzadeh, V., Valizadeh, L., & Khajehgoodari, M. (2019). Assessment of nurse–patient communication and patient satisfaction from nursing care. Nursing Open, 6(3), 1189–1196. https://doi.org/10.1002/nop2.316

Maisaroh, D. (2022). Hubungan Pelayanan Edukasi dengan Tingkat Kepuasan Pasien Hipertensi. Jintan: Jurnal Ilmu Keperawatan, 2(1), 33–39.

Maria Rosa, E., & Kurnia Sari, N. (2018). Implementasi Komunikasi, Informasi Dan Edukasi (Kie) Pada Perawat Di Rumah Sakit Pku Muhammadiyah Temanggung. BERDIKARI : Jurnal Inovasi Dan Penerapan Ipteks, 6(2), 227–231. https://doi.org/10.18196/bdr.6249

Moi, M. F., Nursalam, N., & Asmoro, C. P. (2019). FUNDAMENTAL AND MANAGEMENT ( Factors Affecting the Implementation of Nursing Round ). Fundamental and Management Nursing Journal, 2(1), 35–44. https://e-journal.unair.ac.id/FMNJ%0AOriginal

Mooney, K., Bryant, L., Cohen, M., & Hartle, L. (2022). TRACKING PURPOSEFUL HOURLY ROUNDING WITH DIRECT PATIENT FEEDBACK...47th Annual Oncology Nursing Society Congress, April 27–May 1, 2022, Anaheim, CA. Oncology Nursing Forum, 49(2), E128–E128. https://doi.org/10.1188/22.ONF.E2

Mulugeta, H., Afenigus, A. D., Wagnew, F., Haile, D., Tadesse, A., & Kibret, G. D. (2020). The effect of hourly nursing rounds on patient satisfaction at Debre Markos Referral Hospital, Northwest Ethiopia: A non-randomized controlled clinical trial. International Journal of Africa Nursing Sciences, 13(August), 100239. https://doi.org/10.1016/j.ijans.2020.100239

Mustikaningsih, D., Fatmawati, A., & Suniati, N. (2020). Pelaksanaan Perencanaan Pulang Oleh Perawat. Jurnal Kepemimpinan Dan Manajemen Keperawatan, 3(2), 45. https://doi.org/10.32584/jkmk.v3i2.524

Negarandeh, R., Hooshmand Bahabadi, A., & Aliheydari Mamaghani, J. (2020). Impact of regular nursing rounds on patient satisfaction with nursing care. Asian Nursing Research, 8(4), 282–285. https://doi.org/10.1016/j.anr.2014.10.005

Nursalam. (2020). Manajemen Keperawatan (edisi 6). Salemba Medika.

Paparella, G. (2016). Person-centred care in Europe: a cross-country comparison of health system performance, strategies and structures Policy briefing Picker Institute Europe. Picker Institute, February, 47. www.pickereurope.orgwebsite:www.pickereurope.org

Picker. (2019). Picker Institute. https://www.picker.org/about-us/our-history-impact/

Poncette, A.-S., Mosch, L., Spies, C., Schmieding, M., Schiefenhövel, F., Krampe, H., & Balzer, F. (2020). Improvements in Patient Monitoring in the Intensive Care Unit: Survey Study. Journal of Medical Internet Research, 22(6), e19091. https://doi.org/10.2196/19091

Rahmawati, R., & Muhimmi, A. (2016). Spiritual care membaca doa dan dzikir terhadap kecemasan pasien pre operasi seksio sesarea. Journals of Ners Community, 07(1), 77–84. http://journal.aakdelimahusadagresik.ac.id/index.php/JNC/article/view/117

Rofi’i, M. (2020). Discharge Planning Pada Pasien di Rumah Sakit. Undip Press.

Rosa, E. M. (2018). Patient Centered Care Di Rumah Sakit.

Saprilla, A. N. (2018). Pengaruh Responsiveness Perawat Dalam Praktik Komunikasi Terapeutik Terhadap Kepuasan Pasien Instalasi Rawat Inap Rsu Haji Surabaya. Jurnal Administrasi Kesehatan Indonesia, 6(2), 173. https://doi.org/10.20473/jaki.v6i2.2018.173-179

Sari, R. M., & Zainaro, M. A. (2019). Motivasi Perawat Dan Gaya Kepemimpinan Terhadap Ronde Keperawatan. Holistik Jurnal Kesehatan, 12(4), 244–252. https://doi.org/10.33024/hjk.v12i4.38

Sesrianty, V., Machmud, R., & Yeni, F. (2019). Analisa Kepuasan Pasien Terhadap Mutu Pelayanan Keperawatan. JURNAL KESEHATAN PERINTIS (Perintis’s Health Journal), 6(2), 116–126. https://doi.org/10.33653/jkp.v6i2.317

Stella, S. (2019). Optimization of Nursing Management Rounds and Implementation of Discharge Planning in Fatmawati Hospital Jakarta. International Journal of Nursing and Health Services (IJNHS), 2(1), 117–128. https://doi.org/10.35654/ijnhs.v2i1.80

Sumiati, Y., Kurniati, T., Sabri, L., Hadi, M., & Suminarti, T. (2021). Penerapan Discharge Planning terhadap Kepuasan Pasien pada Asuhan Keperawatan. Jurnal Keperawatan Silampari, 4(2), 544–553. https://doi.org/10.31539/jks.v4i2.1633

Susanti, W. P., & Nurmalia, D. (2021). Kajian Literatur: Faktor-Faktor yang Mempengaruhi Partisipasi Pasien dalam Keselamatan Pasien. Holistic Nursing and Health Science, 4(1), 62–73. https://doi.org/10.14710/hnhs.4.1.2021.62-73

Yulviana, R., D. (2020). The Relationship between Effective Communication of Nurses and the Level of Patient Satisfaction in the Inpatient Installation of Mandau Duri Regional Hospital in …. … of Midwifery and Nursing, 2(2), 268–278. https://iocscience.org/ejournal/index.php/JMN/article/view/719