Improving Police Performance through Human Resource Quality, Motivation, Discipline, and Organizational Culture

Andy Eka Apriyanto; Hafidulloh Hafidulloh; Endri Haryati

doi:10.30651/blc.v23i1.26568

Authors

Andy Eka Apriyanto STIE Yapan Surabaya
Hafidulloh Hafidulloh Magister Manajemen, Sekolah Tinggi Ilmu Ekonomi YAPAN, Surabaya
Endri Haryati STIE Yapan Surabaya

DOI:

https://doi.org/10.30651/blc.v23i1.26568

Keywords:

Police perfomence, Human Resource Quality, Work Motivation, Work Discipline, Organizational Cultural

Abstract

The West Surabaya Police Department represents a police organization in an urban area with a high level of task complexity. It exhibits significant variation in personnel performance, with some members still receiving ratings in the "sufficient" or even "poor" categories. The performance of Polri members is a fundamental factor in realizing a professional, effective, and integrity-based law enforcement institution. This study aims to analyze the influence of human resource quality, work motivation, and work discipline on personnel performance, with organizational culture as a mediating variable. The research approach was quantitative, using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 3.0. Data were collected from 70 respondents and analyzed to test validity, reliability, and structural relationships between variables. The results show that human resource quality, motivation, and work discipline have a significant influence on performance, both directly and indirectly through organizational culture. These findings emphasize the urgency of strengthening organizational culture to foster discipline, motivation, and human resource development, thereby improving police institutional performance

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