The Relationship Between Awareness, Ability and Skill Factors of Nurses and the Quality of Child Care Services at Muhammadiyah Babat Lamongan General Hospital
DOI:
https://doi.org/10.30651/jkm.v10i3.25893Keywords:
Awareness, Abilities, Pediatric Nursing Skills, Service Quality,Abstract
The quality of healthcare services significantly affects patient satisfaction and care effectiveness, especially in pediatric nursing. Quality nursing care depends on nurses' awareness, abilities, and skills in performing their duties. This study analyzes the relationship between nurses' awareness, abilities, and skills with the quality of pediatric nursing services at Muhammadiyah Babat General Hospital. This research employs a correlational analytic design with a cross-sectional approach. The sample consists of nurses working in pediatric care units, selected using a total sampling technique. Data were collected through a structured questionnaire tested for validity and reliability. Data analysis was conducted using Spearman’s Rho test to determine the relationship between the independent variables (awareness, abilities, skills) and the dependent variable (quality of pediatric nursing services). The results indicate a significant relationship between nurses' awareness and the quality of pediatric nursing services (p < 0.05). Additionally, nurses' abilities and skills also show a significant correlation with care quality. Awareness helps nurses understand patients' needs, while their abilities and skills determine the effectiveness of nursing interventions. In conclusion, improving nurses' awareness, abilities, and skills can enhance the quality of pediatric nursing care. Therefore, continuous training and competency development programs are essential to ensure optimal nursing services.
References
Angraeni, Baharuddin, & Mattalatta. (2018). Pengaruh Kemampuan, Motivasi dan Fasilitas Kerja terhadap Kinerja Pegawai pada Dinas Komunikasi, Informatika, Statistik dan Persandian Kabupaten Bantaeng. Jurnal Mirai Managemnt, 3(1), 150–163. https://journal.stieamkop.ac.id/index.php/mirai
Ayubi, D. (2009). Penilaian Kualitas Pelayanan Puskesmas dengan Model Donabedian: Studi Kasus Puskesmas di Kota Depok. Kesmas: National Public Health Journal, 4(1), 24. https://doi.org/10.21109/kesmas.v4i1.197
Djupri, D. R., & Sulistia, I. (2021). Hubungan Self Awareness, Tingkat Pendidikan Dengan Kedisiplinan Memakai Masker Di Era New Normal Pada Warga Rt 04 Rw 05 Kelurahan Bintaro. Angewandte Chemie International Edition, 6(11), 951–952., 13(April), 15–38.
Ginting, C. E. M. (2020). Kemampuan Perawat Dalam Pengambilan Keputusan Klinis. 1–8. https://doi.org/10.31219/osf.io/3h8sk
Firmansyah, C. S., Noprianty, R., & Karana, I. (2019). Perilaku Caring Perawat Berdasarkan Teori Jean Watson di Ruang Rawat Inap. Jurnal Kesehatan Vokasional, 4(1), 33. https://doi.org/10.22146/jkesvo.40957
Layuk, E., Tamsah, H., & Kadir, I. (2020). Hubungan Antara Pengetahuan, Sikap Dan Keterampilan Perawat Terhadap Kepuasan Pasien Rawat Inap Di RS Labuang Baji Makassar. Jurnal Mirai Management, 2(2), 319–337.
Sophiana Enjellin Anathasia, & Dety Mulyanti. (2023). Faktor-Faktor yang mempengaruhi peningkatan kualitas pelayanan kesehatan di Rumah Sakit: Tinjauan Teoritis. Jurnal Ilmiah Kedokteran Dan Kesehatan, 2(2), 145–151. https://doi.org/10.55606/klinik.v2i2.1289
Syapitri, H., Hutajulu, J., Aryani, N., & Saragih, F. L. (2021). Hubungan Kualitas Pelayanan Kesehatan Dengan Tingkat Kepuasan Pasien Tb Paru Yang Menjalani Program Pengobatan. Jurnal Surya Muda, 3(1), 1–11. https://doi.org/10.38102/jsm.v3i1.78
Published
Issue
Section
License
Copyright (c) 2025 Nafakha Oktavia, Dadang Kusbiantoro, Sylvi Harmiardillah
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
- Penulis tetap memegang hak atas karyanya dan memberikan hak publikasi pertama kepada jurnal ini yang secara simultan karya tersebut dilisensikan di bawah:Â Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)
