Optimalisasi Peran Perawat Jiwa Melalui Online Telephone Based Counseling Di Era Digital: Studi Deskriptif Pada Rumah Sakit Jiwa Prof. HB Sa’anin Padang
DOI:
https://doi.org/10.30651/jkm.v10i2.26366Kata Kunci:
Perawat jiwa, konseling berbasis telepon, kesehatan jiwa, teknologi digital, hubungan terapeutikAbstrak
Objective: The development of digital technology has opened up enormous opportunities for the provision of health services, including mental health. One innovation that can improve access to psychosocial services is telephone-based counseling. This is particularly important for patients facing social stigma, physical limitations, or geographical barriers. As part of mental health services, mental health nurses play a crucial role in this counseling process. However, challenges such as non-verbal communication and limited technological training continue to hinder the optimization of these services.
Methods: This quantitative descriptive study was conducted from April 12 to 16, 2025, at Prof. HB. Sa'anin Mental Hospital in Padang. Thirty-five mental health nurses were purposively selected as respondents. Data were collected through a questionnaire that measured perceptions regarding the ease of using telephone media, self-confidence levels, and barriers to implementing telephone-based counseling.
Results : Most participants (57.1%) were aged between 31 and 40 years (45.7%). The results indicate that only 8.6% of respondents had ever participated in telephone-based counseling training. On average, respondents rated the use of the telephone for counseling as fairly easy (average 3.2), with a confidence level of 3.03. However, the ability to build therapeutic relationships was relatively low (2.83), indicating that there are issues with non-verbal communication.
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