Kurniawan A, Maulidiya KA, Sediono. Analisis Tingkat Kepuasan Masyarakat Terhadap Layanan Wajib Pajak di Kantor Pelayanan Pajak Pratama Surabaya Wonocolo dengan Metode Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). MUST [Internet]. 2023 Jul. 11 [cited 2026 Sep. 29];8(1):57-71. Available from: https://journal.um-surabaya.ac.id/matematika/article/view/17691