1.
Kurniawan A, Pamungkas SP, Sediono. Analisis Tingkat Kepuasan Customer Terhadap Layanan Staff di Store Zara Pakuwon Mall Surabaya dengan Metode Importance Performance Analysis (IPA) dan Kano. MUST [Internet]. 2023 Jul. 13 [cited 2026 Sep. 30];8(1):91-106. Available from: https://journal.um-surabaya.ac.id/matematika/article/view/17690