Kurniawan, Ardi, Siska Putri Pamungkas, and Sediono. 2023. “Analisis Tingkat Kepuasan Customer Terhadap Layanan Staff Di Store Zara Pakuwon Mall Surabaya Dengan Metode Importance Performance Analysis (IPA) Dan Kano”. MUST: Journal of Mathematics Education, Science and Technology 8 (1):91-106. https://doi.org/10.30651/must.v8i1.17690.