KURNIAWAN, Ardi; PAMUNGKAS, Siska Putri; SEDIONO. Analisis Tingkat Kepuasan Customer Terhadap Layanan Staff di Store Zara Pakuwon Mall Surabaya dengan Metode Importance Performance Analysis (IPA) dan Kano. MUST: Journal of Mathematics Education, Science and Technology, [S. l.], v. 8, n. 1, p. 91–106, 2023. DOI: 10.30651/must.v8i1.17690. Disponível em: https://journal.um-surabaya.ac.id/matematika/article/view/17690. Acesso em: 30 sep. 2026.