SENOAJI, Fauzie. Hubungan Antara Tanggung Jawab Sosial, Kualitas Pelayanan, dan Citra Perusahaan Terhadap Loyalitas Nasabah BSI Surabaya. Improvement: Jurnal Manajemen dan Bisnis, [S. l.], v. 1, n. 2, p. 165–172, 2021. DOI: 10.30651/imp.v1i2.11255. Disponível em: https://journal.um-surabaya.ac.id/improvement/article/view/11255. Acesso em: 30 sep. 2026.