ASAKDIYAH, Salamatun; ISMANTO, Deny. ANALISIS PEMBENTUKAN KOMUNIKASI WORD OF MOUTH MELALUI KUALITAS PELAYANAN DAN TRUST PELANGGAN TOKO SWALAYAN. BALANCE: Economic, Business, Management and Accounting Journal, [S. l.], v. 14, n. 02, 2017. DOI: 10.30651/blc.v14i02.1316. Disponível em: https://journal.um-surabaya.ac.id/balance/article/view/1316. Acesso em: 15 okt. 2026.