MUTTAQIN, Rizal; FATIHUDIN, Didin; AISYAH, Ratri Amelia. KUALITAS LAYANAN ONLINE TERHADAP KEPUASAN DAN LOYALITAS PENGGUNA KERETA API EKONOMI MAHARANI SURABAYA PASAR TURI – SEMARANG PONCOL PADA PT. KAI DAOP VIII SURABAYA. BALANCE: Economic, Business, Management and Accounting Journal, [S. l.], v. 13, n. 01, 2016. DOI: 10.30651/blc.v13i01.1315. Disponível em: https://journal.um-surabaya.ac.id/balance/article/view/1315. Acesso em: 13 okt. 2026.