KURNIA, Marlina; SUWIKNYO, Mr. Kepuasan Konsumen: Faktor-Faktor Yang Mempengaruhi. BALANCE: Economic, Business, Management and Accounting Journal, [S. l.], v. 15, n. 01, 2018. DOI: 10.30651/blc.v15i01.1264. Disponível em: https://journal.um-surabaya.ac.id/balance/article/view/1264. Acesso em: 13 okt. 2026.