CUANDRA, Fendy; CAROLYN, Cory; PURWIANTI, Lily; YULIANTO PUTRA, Edy; SUSANTO, Stefhani. Exploring the Determinants of Customer Loyalty: Insights from Retail Companies. BALANCE: Economic, Business, Management and Accounting Journal, [S. l.], v. 23, n. 1, p. 147–170, 2026. DOI: 10.30651/blc.v23i1.30448. Disponível em: https://journal.um-surabaya.ac.id/balance/article/view/30448. Acesso em: 12 okt. 2026.