Nurrahmi, M., & Al Fikri, H. (2018). Kualitas Pelayanan Dampaknya Terhadap Kepuasan Dan Loyalitas Pasien Rumah Sakit Muhammadiyah Palembang. BALANCE: Economic, Business, Management and Accounting Journal, 15(02). https://doi.org/10.30651/blc.v15i02.1783