1.
Lestari DC, Handoko B. Analisis Penerapan Strategi Customer Relationship Management (CRM) Perusahaan City Trans Utama pada Loyalitas Pelanggan. JMS [Internet]. 2024 May 7 [cited 2025 Jan. 31];9(2). Available from: https://journal.um-surabaya.ac.id/Mas/article/view/22310