Analisis Kualitas Pelayanan pada Peserta BPJS Kesehatan Non BPJS Kesehatan Stabat, Langkat
DOI:
https://doi.org/10.30651/jms.v8i2.19112Abstract
ABSTRACT.
The public service center is a very important service and is a top priority for administrators to meet the needs of the community. Health is one of the first facilities for health BPJS participants that can be obtained at the Puskesmas or clinic. The services provided are very useful to help the community, including BPJS patients. So that the services provided to patients must be of quality according to the specified service standards. Conducting this research aims to identify and discuss services for BPJS Health and Non BPJS Health participants as well as supporting and inhibiting factors for services. The research method used is qualitative by understanding the research subject. data collection techniques by observing and studying the literature to collect theories, regulations and information obtained from books and documents in the form of journals. The results of the study stated that the quality of services provided to BPJS Health and Non BPJS Health patients at the Langkat BPJS office was good and in accordance with the needs of the community, namely responsiveness, assurance, and empathy. Factors supporting the service are the attitude of employees who are friendly as well as polite, clear and patient in conveying information and services, but there are still things that need to be improved, namely the lack of supporting facilities and infrastructure, such as loudspeakers, wifi networks and the incompatibility of the number of busy participants with the number of officers working or serve.
Â
Keywords: Quality, Service
Downloads
Published
How to Cite
Issue
Section
License
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah and Faculty Of Islamic Religiuos Universitas Muhammadiyah Surabaya as publisher of the journal.
Copyright encompasses exclusive rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms and any other similar reproductions, as well as translations. The reproduction of any part of this journal, its storage in databases and its transmission by any form or media, such as electronic, electrostatic and mechanical copies, photocopies, recordings, magnetic media, etc., will be allowed only with a written permission from Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah and Faculty Of Islamic Religiuos Universitas Muhammadiyah Surabaya.
Faculty Of Islamic Religiuos Universitas Muhammadiyah Surabaya, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the Tadarus are sole and exclusive responsibility of their respective authors and advertisers.
Rights of Authors
The Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah And Faculty Of Islamic Religiuos Universitas Muhammadiyah Surabaya recognize the retention of the following:
- Patent and trademark rights and rights to any process or procedure described in the article.
- The right to photocopy or make single electronic copies of the article for their own personal use, including for their own classroom use, or for the personal use of colleagues, provided the copies are not offered for sale and are not distributed in a systematic way outside of their employing institution (e.g. via an e-mail list or public file server). Posting of an article on a secure network (not accessible to the public) within the author institution is permitted.
- The right, subsequent to publication, to use the article or any part thereof free of charge in a printed compilation of works of their own, such as collected writings or lecture notes.
