Breaking Down Barriers And Enhancing Communication Skills in Nursing

Penulis

  • Tiara Amalia Mentari ITEKES Muhammadiyah Kalimantan Barat

Kata Kunci:

nursing communication skills, barriers, holistic solution.

Abstrak

Objective: Communication is an integral part of nursing skills. Comprehensive knowledge in this area is highly essential for a nurse. This research aims to explore nursing communication skills, barriers, and resolution strategies
Methods: Literature review design. Using the PICO approach with specific keywords. Thirty-six journals were identified from online databases such as PubMed, Google Scholar, Scopus, and ScienceDirect, covering both English and Indonesian language studies, including quantitative, qualitative, literature, and scoping reviews.
Results: The findings of this research illustrate that effective communication encounters several obstacles, such as understaffing, heavy workloads, language and cultural disparities, hierarchical systems, insufficient training, and physical or psychological challenges. Proposed solutions for effective communication encompass understanding patient requirements, highlighting empathy, nurturing adaptability and patience, being responsive, ongoing learning and employing communication models, tackling cross-cultural concerns, utilizing technology, and advocating for interdisciplinary collaboration to ensure comprehensive patient care and smooth information exchange among healthcare professionals.
Conclusion: Implementation of these solutions aims to enhance nursing communication quality.

Referensi

Agnese, B. L., Daniel, A. C. Q. G., & Pedrosa, R. B. D. S. (2022). Communicating bad news in the practice of nursing: an integrative review. Einstein (Sao Paulo, Brazil), 20, eRW6632. https://doi.org/10.31744/einstein_journal/2022RW6632

Alotni, M., Guilhermino, M., Duff, J., & Sim, J. (2023). Barriers to nurse-led pain management for adult patients in intensive care units: An integrative review. Australian critical care: official journal of the Confederation of Australian Critical Care Nurses, 36(5), 855–862. https://doi.org/10.1016/j.aucc.2022.09.002

Appiah, E. O., Oti-Boadi, E., Ani-Amponsah, M., Mawusi, D. G., Awuah, D. B., Menlah, A., & Ofori-Appiah, C. (2023). Barriers to nurses' therapeutic communication practices in a district hospital in Ghana. BMC nursing, 22(1), 35. https://doi.org/10.1186/s12912-023-01191-2

Bry, A., Wigert, H., & Bry, K. (2023). Need and benefit of communication training for NICU nurses. PEC innovation, 2, 100137. https://doi.org/10.1016/j.pecinn.2023.100137

Cheung, K. L., Schell, J. O., Rubin, A., Hoops, J., Gilmartin, B. J., & Cohen, R. A. (2021). Communication Skills Training for Nurses and Social Workers: An Initiative to Promote Interdisciplinary Advance Care Planning and Palliative Care in Patients on Dialysis. Nephrology nursing journal: journal of the American Nephrology Nurses' Association, 48(6), 547–552.

Chen, W., Chung, J. O. K., Lam, K. K. W., & Molassiotis, A. (2023). End-of-life communication strategies for healthcare professionals: a scoping review. Palliative medicine, 37(1), 61-74. DOI: 10.1177/02692163221133670

Colomer-Sánchez, A., Ayuso-Murillo, D., Lendínez-Mesa, A., Ruiz-Nuñez, C., Fontán-Vinagre, G., & Herrera-Peco, I. (2021). Anxiety Effect on Communication Skills in Nursing Supervisors: An Observational Study. Nursing reports (Pavia, Italy), 11(2), 207–216. https://doi.org/10.3390/nursrep11020021

Danaher, T. S., Berry, L. L., Howard, C., Moore, S. G., & Attai, D. J. (2023). Improving How Clinicians Communicate With Patients: An Integrative Review and Framework. Journal of Service Research, 26(4), 493-510. https://doi.org/10.1177/10946705231190018

Del Vecchio, A., Moschella, P. C., Lanham, J. G., & Zavertnik, J. E. (2022). Acting to teach communication skills to nurses. The clinical teacher, 19(4), 289–293. https://doi.org/10.1111/tct.13489

Dos Santos L. M. (2021). Upgrading Nursing Students' Foreign Language and Communication Skills: A Qualitative Inquiry of the Afterschool Enhancement Programmes. International journal of environmental research and public health, 18(10), 5112. https://doi.org/10.3390/ijerph18105112

Garat Escudero, M. A., Rodríguez Núñez, N. F., Valenzuela Vidal, M. D. P., Alvarado Quinteros, A. E., Salgado Torres, P. M., González Montoya, C. A., & Toffoletto, M. C. (2022). Evaluation of the communication of nursing students in the simulated teleconsultation: A cross-sectional study. Nurse education today, 113, 105382. https://doi.org/10.1016/j.nedt.2022.105382

Giménez-Espert, M. D. C., Maldonado, S., & Prado-Gascó, V. (2023). Influence of Emotional Skills on Attitudes towards Communication: Nursing Students vs. Nurses. International journal of environmental research and public health, 20(6), 4798. https://doi.org/10.3390/ijerph20064798

Giordano, N. A., Phan, Q., Kimble, L. P., Chicas, R. Brasher, S. Baik, K. W., Sheridan, T., Starks, S., Ferranti, E., Moore, E., Clement, D., Weston, J. B., Febres-Cordero, S., Chance-Revels, R., Woods, E., Baker, H., Muirhead, L., Stapel-Lilin, J., Jones, K. D., Swan, B. A. (2024). The nurse-led equitable learning framework for training programs: A framework to grow, bolster and diversify the nursing and public health workforce. Journal of Professional Nursing, 53, 25-34. https://doi.org/10.1016/j.profnurs.2024.04.006

Hamdiah, D., & Budiyanto, A. (2024). Hubungan Komunikasi Interpersonal Perawat dengan Kepuasan Pasien. Faletehan Health Journal, 11(01), 39-44. https://doi.org/10.33746/fhj.v11i01.684

Ivana, R., Kurniawati, D. (2023). Komunikasi Efektif dengan Pendekatan Psikologi. Jurnal Ilmiah Wahana Pendidikan, 9(7), 351-363. https://doi.org/10.5281/zenodo.7817556

Jack, K., Ridley, C., & Turner, S. (2023). Effective communication with older people. Nursing older people, 35(3). https://doi.org/10.7748/nop.2019.e1126

Jin, E., Kang, H., Lee, K., Lee, S. G., & Lee, E. C. (2023). Analysis of Nursing Students' Nonverbal Communication Patterns during Simulation Practice: A Pilot Study. Healthcare (Basel, Switzerland), 11(16), 2335. https://doi.org/10.3390/healthcare11162335

Khairani, M., Salviana, D., & Bakar, A. (2021). Kepuasan pasien ditinjau dari komunikasi perawat-pasien. Jurnal Penelitian Psikologi, 12(1), 9-17. https://doi.org/10.29080/jpp.v12i1.520

Kim, H., & Flieger, S. P. (2023). Barriers to Effective Communication about Advance Care Planning and Palliative Care: A Qualitative Study. Journal of hospice and palliative care, 26(2), 42–50. https://doi.org/10.14475/jhpc.2023.26.2.42

Kleib, M., Jackman, D., & Duarte-Wisnesky, U. (2021). Interprofessional simulation to promote teamwork and communication between nursing and respiratory therapy students: A mixed-method research study. Nurse Education Kwame & Petrucka, 2021

Larsen, R., Mangrio, E., & Persson, K. (2021). Interpersonal Communication in Transcultural Nursing Care in India: A Descriptive Qualitative Study. Journal of transcultural nursing : official journal of the Transcultural Nursing Society, 32(4), 310–317. https://doi.org/10.1177/1043659620920693

Latifovic, E., & Händler-Schuster, D. (2023). Intercultural communication in long-term care: The perspective of relatives from Switzerland. Zeitschrift fur Evidenz, Fortbildung und Qualitat im Gesundheitswesen, 178, 1–7. https://doi.org/10.1016/j.zefq.2023.02.002

Lee, J., & Son, H. K. (2022). Effects of simulation problem-based learning based on Peplau's Interpersonal Relationship Model for cesarean section maternity nursing on communication skills, communication attitudes and team efficacy. Nurse education today, 113, 105373. https://doi.org/10.1016/j.nedt.2022.105373

Lee, U., Choi, H., & Jeon, Y. (2021). Nursing Students' Experiences with Computer Simulation-Based Communication Education. International journal of environmental research and public health, 18(6), 3108. https://doi.org/10.3390/ijerph18063108

Lestari, F. V. A., Rachmawaty, R., & Hariati, S. (2023). Komunikasi Terapeutik Perawat Melalui Pendekatan Budaya. Journal of Telenursing (JOTING), 5(2), 2843-2854. https://doi.org/10.31539/joting.v5i2.6834

Liu, J., Cai, J., Guo, S., & Yang, X. (2023). Improving Chinese nursing undergraduates' nurse-patient clinical communication competence in English: A study based on a target situation needs analysis. Heliyon, 9(10), e20441. https://doi.org/10.1016/j.heliyon.2023.e20441

Mersha, A., Abera, A., Tesfaye, T., et al. (2023). Therapeutic communication and its associated factors among nurses working in public hospitals of Gamo zone, southern Ethiopia: application of Hildegard Peplau’s nursing theory of interpersonal relations. BMC Nursing, 22, 381. https://doi.org/10.1186/s12912-023-01526-z

Moykari, M. J., Sinaga, M. R., Sakke', V., Patrisia, I., & Sinaga, C. R. A. (2023). Nurses' knowledge and therapeutic communication in hospital. Revista brasileira de enfermagem, 76(5), e20220617. https://doi.org/10.1590/0034-7167-2022-0617

Mufida, M., Fitri, S. Y. R., & Mardiah, W. (2023). Hambatan dalam Menerapkan Perawatan yang Berpusat pada Keluarga di Lingkungan Pediatrik. Journal of Telenursing (JOTING), 5(2), 3974-3982. https://doi.org/10.31539/joting.v5i2.7907

Nissen, V., & Meuter, R. F. (2023). Language and culture in health communication in an emergency context: do health practitioners and patients talk differently about uncertainty and risk?. Frontiers in Communication, 8, 1110558. https://doi.org/10.3389/fcomm.2023.1110558

Ogbogu, P. U., Noroski, L. M., Arcoleo, K., Reese, B. D., Jr, & Apter, A. J. (2022). Methods for Cross-Cultural Communication in Clinic Encounters. The journal of allergy and clinical immunology. In practice, 10(4), 893–900. https://doi.org/10.1016/j.jaip.2022.01.010

Paladino, J., Sanders, J. J., Fromme, E. K., Block, S., Jacobsen, J. C., Jackson, V. A., Ritchie, C. S., & Mitchell, S. (2023). Improving serious illness communication: a qualitative study of clinical culture. BMC palliative care, 22(1), 104. https://doi.org/10.1186/s12904-023-01229-x

Pandey, M., Maina, R. G., Amoyaw, J., Li, Y., Kamrul, R., Michaels, C. R., & Maroof, R. (2021). Impacts of English language proficiency on healthcare access, use, and outcomes among immigrants: a qualitative study. BMC health services research, 21(1), 741. https://doi.org/10.1186/s12913-021-06750-4

Pérez-Martín, A. M., García Madrid, M. G. D. P., Ruiz-Moral, R., Crespo-Cañizares, A., Mena, C. G. L., & Caballero-Martínez, F. (2022). Ibero-American Consensus on Communication Skills for Nursing Degree students. Consenso Ibero-americano sobre Habilidades Comunicacionais para Estudantes de Graduação em Enfermagem. Revista latino-americana de enfermagem, 30, e3565. https://doi.org/10.1590/1518-8345.5653.3565

Rapoff, M.A., Duncan, C., Karlson, C. (2023). Strategies for Improving Adherence to Pediatric Medical Regimens. In: Adherence to Pediatric Medical Regimens. Issues in Clinical Child Psychology. Springer, Cham. https://doi.org/10.1007/978-3-031-27484-8_8

Rathiram, V., Neilson, L. O., Syed Kassim, A., Mokone, W. T., & Green, C. C. (2022). Communication experiences of healthcare students whilst managing adults with communication disorders. The South African journal of communication disorders = Die Suid-Afrikaanse tydskrif vir Kommunikasieafwykings, 69(1), e1–e9. https://doi.org/10.4102/sajcd.v69i1.870

Saleh A. M. (2022). Nurses' Perceptions of Prognosis-Related Communication. Asian Pacific journal of cancer prevention: APJCP, 23(3), 775–780. https://doi.org/10.31557/APJCP.2022.23.3.775

Schmiedhofer, M., Derksen, C., Keller, F. M., Dietl, J. E., Häussler, F., Strametz, R., Koester-Steinebach, I., & Lippke, S. (2021). Barriers and Facilitators of Safe Communication in Obstetrics: Results from Qualitative Interviews with Physicians, Midwives and Nurses. International journal of environmental research and public health, 18(3), 915. https://doi.org/10.3390/ijerph18030915

Sezer, B., Sezer, T. A., Teker, G. T., & Elcin, M. (2023). Developing a virtual patient: design, usability, and learning effect in communication skills training. BMC medical education, 23(1), 891. https://doi.org/10.1186/s12909-023-04860-7

Sharafkhani, R., Nukpezah, R. N., Lathabhavan, R., Kallmen, H., Fournier, A., & Hosseini Marznaki, Z. (2023). Factors that affect levels of alexithymia, empathy and communication skills of nursing students in northern Iran. Nursing open, 10(6), 3936–3945. https://doi.org/10.1002/nop2.1652

Shady, K., Phillips, S., & Newman, S. (2024). Barriers and facilitators to healthcare access in adults with intellectual and developmental disorders and communication difficulties: an integrative review. Review Journal of Autism and Developmental Disorders, 11(1), 39-51. https://doi.org/10.1007/s40489-022-00324-8

Yang, J., & Kim, S. (2022). An online communication skills training program for nursing students: A quasi-experimental study. PloS one, 17(5), e0268016. https://doi.org/10.1371/journal.pone.0268016

Zota, D., Diamantis, D. V., Katsas, K., Karnaki, P., Tsiampalis, T., Sakowski, P., ... & Linos, A. (2023, July). Essential Skills for Health Communication, Barriers, Facilitators and the Need for Training: Perceptions of Healthcare Professionals from Seven European Countries. In Healthcare (Vol. 11, No. 14, p. 2058). MDPI. https://doi.org/10.3390/healthcare11142058

Unduhan

Diterbitkan

2024-11-28

Terbitan

Bagian

Literatur Review